Woodyatt Curtains Privacy Promise

 

1. You choose - you decide how you want to hear from us and you can change your mind at any time

2. We'll protect and keep all your data safe. We won't sell it to any third parties and won't keep it longer than is necessary.

Our Privacy Policy

This Privacy Policy tells you how Woodyatt Curtains uses and protects any information that you give Woodyatt Curtains when using this website.

At Woodyatt Curtains, we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Woodyatt curtains may change this policy by time to time by updating this page. We will notify you of any major changes.

When Woodyatt Curtains collect and process your personal data, we are doing so on our own behalf, and not of any third parties. This means that Woodyatt Curtains Limited is termed a data controller under the terms of data protection legilisation.

The legal Bases

The law on data protection sets out a number of reasons for which a compnay may collect and process your personal data including:

1. Consent - For example when you have ticked a box to receive emails

2. Contractual obligations - For example, Where we need your data to fulfill our contract to you

3. Legal compliance- for example where the law requires us to.

4. Legitimate interest - Where we require your data to pursue our legitimate interests in a way which might be reasonably expected as part of running our business and does not impact on your rights, freedoms of interest.

What information may we collect

We may collect the following information:

- Name

- Contact information including Email address

- Other information relevant to customer surveys and/or offers.

Purpose of Personal Data Processing

Activity	Purpose of processing	Lawful basis
Creating an online account	Setting up your online account details and communication of any updates to your account.	Legitimate interest – contract
Signing up for marketing communications as part of online account creation	Communicating product updates, news, competitions and promotions by email.	Legitimate interest - commercial
Signing up for email newsletters online not as part of account creation	Communicating product updates, news, competitions and promotions by email.	Consent – gained through opt-in at point of sign up
Completing an order form on the website	Dealing with an order and providing you with information about your products, delivery and service.	Legitimate interest – contract.

 

Information we collect and why

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

How we use your name and contact details	Why?
Deliver your purchase to you	To carry out our contract with you
Send you service messages, for example order updates	To carry out our contract with you – so you know when your order will arrive
Send you information by email about our promotions, services or products	To keep you up-to-date – you can opt out at any time
Fraud prevention	This is necessary and protects both of us
Understanding what our customers like	So we can give you what you want and improve our products and services

 

 

Your payment information	Why?
Take payment and give refunds	To carry out our contract with you. All information is anonymised and not kept.
Fraud prevention and detection	This is necessary and protects both of us

 

Your contact history

Any contact we’ve had - either written, by email, over the phone or on social media. 

How we use this information	Why?
Provide customer service support	To carry out our contract with you and so we can give you the best service we can

 

Purchase history

What you’ve bought and what you’ve stored in your basket for another time

How we use this information	Why?
Sell you things	Legitimate commercial interest
Provide customer service support and process returns	To carry out our contract with you
Understanding what our customers like	So we can give you what you want and improve our products and services
Understanding what our customers like	So we can give you what you want and improve our products and services

 

Information about your device and how you use our website

Information about how you browse our website that you give us when you browse our site, including your IP address and device type.

How we use this information	Why
Improve our website	To improve your shopping experience
Protect our website	To prevent fraud which is necessary and protects both of us

 

Sharing Personal Data

We do not sell any personal information to any third parties. However we do share your data with the following types of companies so we can provide our services to you:

1. Companies that help get your orders to you - for example: Delivery Companies, Warehouses and payment providers.

 

2. Professional service providers - for example website hosts, to help with things that we are not able to do ourselves

 

3. Fraud prevention agencies

 

Marketing

If you have said we can, we will send you marketing messages by email.

You can stop receiving marketing messages by:

Emailing Customer services on: support@woodyattcurtains.com

 

Keeping Your Information

We’ll hold on to your information for as long as is necessary for the purpose for which it was collected or as is required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. 

 

At the end of that retention period, your data will be deleted completely. 

 

Some examples of customer data retention periods:

 

Orders

When you place an order, we’ll keep the personal data you give us for two years so we can comply with our legal, financial and contractual obligations. 

 

Your Rights

Your rights relating to your personal information:

The right to know whether we are processing your personal data, and to access the personal information we hold about you, free of charge.

 

The right to be informed - you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data and how long we will keep your data.

 

The right to correct personal data when incorrect, out of date or incomplete

 

The right that we delete your data, stop collecting or processing it, in some circumstances. This can be done by contacting our customer services team and requesting your data to be deleted. At this point, we will look at your request and inform you of a decision within 28 days.

 

The right to stop direct marketing messages. This can be done by contacting our customer services. We aim to stop sending you any marketing messages within 28 days of the request.

 

Cookies

We use cookies on our website – for more information, please see our Cookies Policy. 

 

How to contact us

We hope this Privacy Policy has been helpful in explaining how we use your personal data and your rights. If you have any questions that haven’t been covered, please contact our Customer Services team.  If you would like to have any of your personal information removed please email support@woodyattcurtains.com and it will be done straight away.

 

 

This policy is regularly reviewed and any major changes will be communicated directly to our customers. 

 

 

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